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FAQs |
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Whom to contact for matters related to admissions
and patient care? |
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You should contact the Medical
Superintendent / Assistant Medical Superintendent
for all matters related to admissions and patient
care. |
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You can choose bed / room
category based on your requirements and preference
with the help of Reception/Admission desk. |
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What is the Schedule of room / bed charges
for different categories of beds available? |
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Schedule of room / bed charges
for different categories of beds is available
at the Reception/Admission desk. |
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What are the formalities regarding admission
to charity care beds? |
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If you want admission to
charity care beds, your eligibility for such admissions
will be assessed by the Hospital. You should: |
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Obtain a “Refer to Social Worker”
(RSW) Form from the Reception/Admission desk. |
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Take the completed RSW Form to the Social
Worker for his review and comments. |
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The Social Worker will send your duly completed
form to the Management for a final decision. |
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Decision of the Management
on your eligibility or otherwise for admission
to charity care beds will be final and binding
on you. |
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If after admission,
it is determined on the basis of new information,
that you are not entitled for charity care,
you will be: |
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» Moved to the appropriate paying
bed category and |
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» Pay appropriate charges as determined
by the Management, from the date of admission. |
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Is prior booking of beds facility available? |
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Prior booking of beds can
be provisionally done, but bed availability is
not guaranteed. All efforts will be made to accommodate
a booked patient, but occasionally this may not
be possible and thereafter Reception/Admission
desk may be contacted for confirmation on the
day of admission. |
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What is the procedure of changing the bed category
after admission? |
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A change of bed category
from lower to higher category is permissible subject
to availability of appropriate bed and payment
of higher charges from the date of admission. |
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A change of bed category
from higher to lower level may be permitted under
special circumstances, subject to availability
of appropriate bed and agreement of the Hon. Medical
Consultant and at the sole discretion of the Management.
Lower rates will be charged from the date of actual
transfer. Bills for the earlier bed category should
be cleared before transfer to the lower bed category. |
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The Hospital reserves the
right to transfer a patient to lower bed category
if running bills are not paid in time. |
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What is the procedure for emergency admission? |
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Emergency Admission is made
on 24 hour basis subject to assessment of the
medical emergency by the Casualty Medical Officer
in Consultation with Medical Superintendent and
availability of the appropriate bed category. |
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What do Bed / Room Charges cover? |
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Bed / Room Charges covers the following: |
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Room rent, linen, meals
for the patient, attendance by Junior Resident
Doctor under instruction of attending Hon. Medical
Consultant, Nursing and Housekeeping services. |
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It does not cover cost of
medical supplies, diagnostic test, operative procedures,
physiotherapy, professional fees of attending
doctors, charges for private nurses and attendants.
These are payable in addition to the room rent. |
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When are the Emergency charges applicable during
weekdays? |
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Emergency charges for carrying
out diagnostic tests, use of operation theatre
and professional fees of surgeons and anesthetist
for emergency surgery are applicable between 7
PM to 7 AM on all working days, after 1 PM on
working Saturdays and on Sundays and all Hospital
Holidays. These are 30% in addition to the normal
charges for various services. |
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What are the Billing / Deposits paying procedures? |
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Advance deposit has to be
paid at the time of Admission. |
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All deposit receipts are
provisional and should be preserved with care,
as you are required to produce it at the time
of settlement of final bill for claiming a refund. |
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Additional deposit will
be collected if you are transferred to the Intensive
Care Unit, or undergo an operative procedure. |
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Running bills are presented
every week and are payable in full within forty-eight
hours of presentation. Advance deposit paid at
admission is not adjustable against any bills. |
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An estimated bill will be
presented at the time of discharge and is payable
immediately before discharge. |
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Final bill will be settled
by post within four working days of discharge. |
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All payments by cash and
credit/debit card during office hours should be
made at the cash counter, against an official
receipt. |
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Hospital accepts cheque
payment. For your convenience, a special collection
box of cheques has been placed at the enquiry
counter. You may deposit your cheque accompanied
with details of the patients’ name, registration
number and date of bill. |
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All charges and deposits
are subject to changes without prior notice, at
the sole discretion of the Management. |
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Please contact the Accounts
Section for any billing problems. |
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Does the Hospital accept
responsibility for loss of personal goods, valuables
or jewellery from the Hospital premises. |
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Are patients or their relatives permitted to
pay tips to the staff? |
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No. If you wish to give
some cash gift to the staff at the time of your
discharge, please do not pay the staff individually
but deposit your gift in the special cash collection
boxes placed near each nursing station. This money
is collected and distributed to all Lower Staff. |
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Are patients or their relatives allowed to
store food materials in your room? |
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No because this attracts pests. |
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Are patients or their relatives allowed to
retain food trays for long hours? |
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No as this disrupts the staff's work schedule. |
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Are patient relatives allowed to consume or
store alcohol and or narcotic drugs in your room? |
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No. These are strictly forbidden. |
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Are the patients allowed to keep domestic servants
in the Hospital? |
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No, except under exceptional
circumstances and only after obtaining prior written
permission of the Management. |
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Can the relative and private nurse attending
the patient get meals from the Hospital? |
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Yes. They get with prior notice and these will
be billed to your account. |
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Is any loss of crockery and cutlery chargeable? |
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Yes. You are expected to take care of crockery
and cutlery provided by the Hospital. |
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How to obtain services of private nurses /
attendants? |
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On your request, Nursing
Superintendent can arrange for private nurses
or attendants with prior notice and subject to
their availability. The Hospital does not accept
any responsibility for the actions of such outside
staff hired on daily basis. |
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Does Hospital provide ambulance service? |
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No. The Hospital does not
have its own ambulance. But whenever the patient
needs an ambulance they should contact the Reception/
Admission desk who will help in making these arrangements. |
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What is the provision of meals for relative
of the patient? |
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A cafeteria managed by RTI
is open between 8 AM to 8 PM on all days for your
convenience. This service is not managed by the
Hospital. |
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Where is the Hospital Chemist located? |
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A chemist shop is located
within the Hospital campus for your convenience.
You have the option to use or not to use the chemist
shop located in the Hospital premises. The Hospital
does not accept any responsibility for goods directly
purchased by you from the chemist shop. |
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What is the PARKING procedure? |
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Parking at owner’s risk |
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For Night Parking –
pass has to be obtained from security. Personal
belongings, if any, may be brought to Hospital
with security permission. |
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Regarding conservation of electricity? |
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Please conserve energy by
switching off lights, fans and air conditioners
when not required. Please keep the doors closed
when you are using air-conditioner. |
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