• You should contact the Medical Superintendent / Assistant Medical Superintendent for all matters related to admissions and patient care.
• You can choose bed  room category based on your requirements and preference with the help of Reception/Admission desk.

• Schedule of room / bed charges for different categories of beds is available at the Reception/Admission desk.

If you want admission to charity care beds, your eligibility for such admissions will be assessed by the Hospital. You should:

• Obtain a “Refer to Social Worker” (RSW) Form from the Reception/Admission desk
• Take the completed RSW Form to the Social Worker for his review and comments.
• The Social Worker will send your duly completed form to the Management for a final decision.
• Decision of the Management on your eligibility or otherwise for admission to charity care beds will be final and binding on you.
• If after admission, it is determined on the basis of new information, that you are not entitled for charity care, you will be:Moved to the appropriate paying bed category and
  pay appropriate charges as determined by the Management, from the date of admission.

Prior booking of beds can be provisionally done, but bed availability is not guaranteed. All efforts will be made to accommodate a booked patient, but occasionally this may not be possible and thereafter Reception/Admission desk may be contacted for confirmation on the day of admission.

• A change of bed category from lower to higher category is permissible subject to availability of appropriate bed and payment of higher charges from the date of admission.
• A change of bed category from higher to lower level may be permitted under special circumstances, subject to availability of appropriate bed and agreement of the Hon. Medical Consultant and at the sole discretion of the Management. Lower rates will be charged from the date of actual transfer. Bills for the earlier bed category should be cleared before transfer to the lower bed category.
• The Hospital reserves the right to transfer a patient to lower bed category if running bills are not paid in time.

• Emergency Admission is made on 24 hour basis subject to assessment of the medical emergency by the Casualty Medical Officer in Consultation with Medical Superintendent and availability of the appropriate bed category.

Bed / Room Charges covers the following:

• Room rent, linen, meals for the patient, attendance by Junior Resident Doctor under instruction of attending Hon. Medical Consultant, Nursing and Housekeeping services.
• It does not cover cost of medical supplies, diagnostic test, operative procedures, physiotherapy, professional fees of attending doctors, charges for private nurses and attendants. These are payable in addition to the room rent.

Emergency charges for carrying out diagnostic tests, use of operation theatre and professional fees of surgeons and anesthetist for emergency surgery are applicable between 7 PM to 7 AM on all working days, after 1 PM on working Saturdays and on Sundays and all Hospital Holidays. These are 30% in addition to the normal charges for various services.

• Advance deposit has to be paid at the time of Admission.
• All deposit receipts are provisional and should be preserved with care, as you are required to produce it at the time of settlement of final bill for claiming a refund.
• Additional deposit will be collected if you are transferred to the Intensive Care Unit, or undergo an operative procedure.
• Running bills are presented every week and are payable in full within forty-eight hours of presentation. Advance deposit paid at admission is not adjustable against any bills.
• An estimated bill will be presented at the time of discharge and is payable immediately before discharge.
• Final bill will be settled by post within four working days of discharge.
• All payments by cash and credit/debit card during office hours should be made at the cash counter, against an official receipt.
• Hospital accepts cheque payment. For your convenience, a special collection box of cheques has been placed at the enquiry counter. You may deposit your cheque accompanied with details of the patients’ name, registration number and date of bill.
• All charges and deposits are subject to changes without prior notice, at the sole discretion of the Management.
• Please contact the Accounts Section for any billing problems.

No.

No. If you wish to give some cash gift to the staff at the time of your discharge, please do not pay the staff individually but deposit your gift in the special cash collection boxes placed near each nursing station. This money is collected and distributed to all Lower Staff.

No because this attracts pests.

No as this disrupts the staff’s work schedule.

No. These are strictly forbidden.

No, except under exceptional circumstances and only after obtaining prior written permission of the Management.

Yes. They get with prior notice and these will be billed to your account.

Yes. You are expected to take care of crockery and cutlery provided by the Hospital.

On your request, Nursing Superintendent can arrange for private nurses or attendants with prior notice and subject to their availability. The Hospital does not accept any responsibility for the actions of such outside staff hired on daily basis.

No. The Hospital does not have its own ambulance. But whenever the patient needs an ambulance they should contact the Reception/ Admission desk who will help in making these arrangements.

A cafeteria managed by RTI is open between 8 AM to 8 PM on all days for your convenience. This service is not managed by the Hospital.

A chemist shop is located within the Hospital campus for your convenience. You have the option to use or not to use the chemist shop located in the Hospital premises. The Hospital does not accept any responsibility for goods directly purchased by you from the chemist shop.

Parking at owner’s risk
For Night Parking – pass has to be obtained from security. Personal belongings, if any, may be brought to Hospital with security permission.

Please conserve energy by switching off lights, fans and air conditioners when not required. Please keep the doors closed when you are using air-conditioner.